Conflict Communication
Conflict Communication: Communicating Constructively and Finding Solutions
Conflicts are inevitable in every organization. They arise from differing opinions, expectations, or misunderstandings and can significantly strain collaboration if they are not identified early and resolved effectively.
However, conflicts also present opportunities: they can lead to new ideas, innovation, and improved cooperation—provided they are addressed constructively.
DESCRIPTION
In this seminar, participants learn to understand conflicts as a natural part of everyday working life and to use them as opportunities for development. Through targeted communication techniques and practical exercises, you will learn how to recognize conflicts early, address them constructively, and jointly develop solutions that sustainably improve both the working atmosphere and team dynamics.
The goal is to view conflicts not as obstacles, but as opportunities for growth and stronger collaboration.
FOR TEAMS
We are happy to offer a customized training location for groups of six or more participants.
We would be pleased to arrange a training date that suits your specific requirements.
COURSE OBJECTIVES
+ Understand conflicts as a natural part of everyday working life
+ Recognize conflicts as an opportunity for personal and organizational development
+ Identify conflicts early and analyze their causes
+ Apply constructive communication techniques for conflict resolution
+ Address conflicts in a professional and solution-oriented manner
+ Develop viable and sustainable solutions together
+ Positively influence the working atmosphere and team climate
+ Strengthen teamwork and foster trust
+ Build and expand conflict management skills for everyday professional life
+ Use conflicts as a driver for growth, learning, and successful collaboration
COURSE CONTENT
+ Introduction to types and stages of conflict
+ The role of emotions and needs in conflicts
+ Communication methods (such as nonviolent communication) for conflict resolution
+ De-escalation and mediation strategies in conflict situations
+ Practical exercises: simulation of conflict situations and role-playing
+ Transfer of learning into everyday work through real-life case studies
You + us = your personal training!
The EDAG Akademie combines in-depth specialist knowledge with genuine training expertise – for a unique learning experience. With passion, appreciation, and a holistic approach, we accompany people and companies on their continuing education journey.
You + us = your personal training!
The EDAG Akademie combines in-depth specialist knowledge with genuine training expertise – for a unique learning experience. With passion, appreciation, and a holistic approach, we accompany people and companies on their continuing education journey.
